Support Following the Manchester Arena Incident on 22nd May 2017

Support, Information & Guidance

Following the tragic incident at the MEN Arena on the 22nd May, we recognise that many children and young people and parents/carers supporting children and young people will be shocked and saddened by what took place. Children and young people in particular may have questions and it can be difficult to know what to say.

There are approaches that support children and young people through this time more effectively which include:

  • Let them know that you understand their feelings.
  • Listen to children, give them the opportunity to talk if and when they want to.
  • Be consistent and reassuring.
  • Continue to keep routines and normal daily activities.
  • Keep in touch with school/college about supporting a consistent approach.
  • Keep them from seeing too much of the frightening pictures of the event.

Here are some guidelines on how you can respond to children and young people. We have included some links for more detailed guidance for children, young people parents/carers and  professionals. Many young people do not go on to develop mental health conditions and recover naturally. However, if symptoms are severe or continue beyond 4 weeks, further specialist mental health advice and support can be accessed via your GP or schools/colleges, voluntary community groups and social enterprises.

Advice if you’re upset or made anxious by the news:

(Appropriate for children and young people primary school age and upwards)

(Appropriate for older young people 13-25 years)

Coping after a traumatic event:

Supporting children after a frightening event: for parents/carers/professionals:

Talking about terrorism- Tips for Parents

NHS Mental Wellbeing Advice Following the Manchester Arena Incident

NHS Mental Wellbeing Advice 


Support for Adults in Greater Manchester:

  • Speaking to your local GP
  • Accessing your local NHS psychological therapies service:
  • Bury, Oldham, Stockport, Tameside and Glossop – Pennine Care Healthy Minds
  • Heywood, Middleton and Rochdale – Thinking Ahead
  • Wigan – North West Boroughs Trust
  • Bolton –
  • Manchester –
  • Salford –
  • Trafford –
  • Samaritans (116 123) operates a 24-hour service available every day of the year.
  • The Sanctuary (0300 003 7029) operates a 24-hour service available every day of the year, for people who are struggling to cope – experiencing depression, anxiety, panic attacks or in crisis.
  • The Gaddum Centre – (0161 834 6069) offering advice, support & listening for children, young people and families including therapy and counselling for bereavement and loss.
  • Manchester Psychological Wellbeing Service (0161 226 3871 offers talking therapies, supported online therapy and structured courses to individuals experiencing low mood, anxiety, low self-esteem and other common mental health issues.

Support for Children and Young People in Manchester

  • Children and Adolescent Mental Health Services
  • free, anonymous mental health and wellbeing online support including; counselling, chat rooms, messaging facilities, forums and resources.
  • 42nd Street Supporting young people aged 11-25 years: Counselling, Cognitive Behavioural Therapy (CBT), One to One Support, group work and creative programme, social action projects. Individual therapeutic support available across Manchester, Salford, Trafford and Tameside & Glossop.
  • – advice and guidance following the incident at the Manchester Arena.
  • Manchester MIND / YASP counselling, mentoring, befriending, advice, volunteering and an internet café for young people aged 15-25 years.
  • Young Minds Help and resources for parents, carers and children.

The School Nursing Service is available throughout the half term holiday to support any child or young person affected by the tragic event at the Manchester Arena.

The contact numbers are:

  • South School Nursing Team:  Susan Warren (Acting Team Lead) on 0161 946 8239
  • North School Nursing Team: Marcia McCaughey (Team Lead) on 0161 241 2813

ChatHealth – a confidential text messaging service for young people aged 11-16 will also be available on 07507 330205

Please read the NHS Mental Wellbeing Advice. CAMHS provide some key information about trauma but if you are still concerned about a child or young person, please do call CAMHS on:

  • North Manchester CAMHS: 0161 902 3400.
  • Central Manchester CAMHS: 0161 7016880 (Schools and families can also contact us)
  • South Manchester CAMHS: 0161 902 3400


Helplines and websites

  • Manchester MIND – 0161 226 9907
  • NHS Direct – 0845 46 47
  • EIS- 0161 277 6830
  • Eclypse substance misuse service – 0161 273 6686
  • Childline (0800 1111) runs a helpline for children and young people in the UK. Calls are free and the number won’t show up on your phone bill.
  • PAPYRUS (0800 068 41 41) is a voluntary organisation supporting teenagers and young adults who are feeling suicidal.