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Referrals from Parents & Carers

Making a Referral

You can either complete the referral form by clicking on the link below or alternatively, if you would like to discuss whether 42nd Street is the right service for your daughter/son, or you need help to complete the referral form please do get in touch. You are welcome to call us Monday – Friday, 9:30-5pm on 0161 228 7321.

42nd Street Referral Form.Self Referrals and Parents.Carers 02.2018

Please complete the referral form as fully as you can and make sure you let us know how you and the young person would like us to get in touch. This page answers some of the common questions young people and parents/carers have about the referral process.

What happens Next?

Our Duty Team will review your referral to check that we have all of the information we need. We may call you, but we will only do this if we need to and if you have told us it is ok to do so.

One of our Admin Team will get in touch with the young person you have referred to organise a good time for their ‘Initial Meeting’ with 42nd Street. The session will be approximately 1 hour and will either take place at 42nd Street’s main building on Great Ancoats Street or somewhere in the community. This is their opportunity to find out more about 42nd Street and the different ways they can get involved and work through some of the things that are affecting them. The aim of the Initial Meeting is to understand how best 42nd Street can support them and ensure they get the right support as quickly as possible.

After the Initial Meeting,  they will go onto a waiting list. Whilst they wait, you and they can keep up to date with opportunities to get involved in our creative and group work programme – young people can get involved in some of these straight away.

Support for Parents & Carers

It is essential that you are able to talk to someone. It is easy to put your own feelings to one side as you prioritise the young person experiencing distress.

Young Minds ParentsLine – offers free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.

The YoungMinds Parents Helpline is open from 9.30 to 4.00pm, Mon- Fri.

Alternatively, you can email the YoungMinds Parents Helpline by filling out their online contact form and selecting ‘Parents Helpline’ from the list.

  • Call us on 0808 802 5544 (free for mobiles and landlines).
  • Use our contact form and we will respond to your query within 3 working days.
  • You can also visit Worried about your child?
  • We support callers from all parts of the UK – England, Scotland Wales and Northern Ireland.

Web Resources

MindEd for families

This resource for parents and carers is provided by the MindEd Consortium of professionals, funded by the Department of Education, in partnership with Health Education England. It is accredited by the NHS Information Standard. A fantastic resource, it:

  • provide information, advice and guidance about children’s mental health and wellbeing to parents and carers in England
  • improve parents and carers’ knowledge and awareness of children and young people’s emotional health and wellbeing
  • improve parents and carers’ ability to intervene early in mental health issues, working closely with teachers and other professionals to support their child
  • help reduce stigma around mental health and demystify mental health and psychology
  • support and enhance national mental health awareness and resilience

Podcasts for Parents/Carers:

Developed by The Anna Freud Centre and focusing on a range of mental health and wellbeing themes. For further details:


The ‘Anxiety’ podcast is available via iTunes:


or via SoundCloud:


Supporting someone who self-harms

Approximately 1 in 12 young people will manage difficult emotions using self-harm at some point. It is a signal of distress for the young person, but can be equally distressing for you as a parent or carer for whom self-harm might be a previously unknown coping strategy.

42nd Street is recognised as a leader in the field of supporting young people who self-harm. Young people at 42nd Street have created a film, ‘Who’s Helping Alex?’ which explains the ‘do’s and don’ts’ of how best to support someone struggling with self-harm. You can watch it here.

YoungMinds have created the following film, which takes the perspective of a parent, as part of their ‘No Harm Done’ project: